If properly stored and cared for, your bag will retain its shape and beauty for many, many years.
All Valier bags sold via the website are protected by a 2-year warranty from the manufacturer covering conformity defects. The warranty is provided according to the law and it applies to products showing a conformity defect, as long as the product has been properly used, according to the use it is designed for. The defect must be reported within 2 months of finding.
Customers are required to inspect delivered products within a reasonable lapse of time since receipt.
If a product is defective or damaged at the moment of delivery or should a defect be found during the duration of the warranty period, kindly send a report to Valier srl [customercare@Valiervenetia.com]; the product can be returned at no expenses. For further details about returns, kindly check our Return Policy.
If possible, Valier will repair the product or, where not possible, will replace it with an equivalent item. If replacement is not possible, the amount paid will be refunded.
In case a returned product claimed to be damaged or defective is found to be conform, Valier will have the right to re-ship the product to the customer and charge again shipping costs and product check costs, if any.
If you receive a product different from the one you ordered, please report this to Valier (email@example.com) and request a return. Where possible, Valier will ship the correct product; otherwise, Valier will refund the amount paid. For further details about returns, kindly check our Return Policy.